Refund policy

Custom Order Approval & Satisfaction

Every custom item is created based on the colors, themes, finishes and design elements requested by the customer. Design choices such as glitter placement, color variation, shimmer, texture and artistic interpretation are part of the handmade proces and are not considered defects.

Customers Are encouraged to communicate any concerns during the design process. Once the design has been approved, the order is considered accepted as designed and listed. Completing the purchase of custom listing, your order is considered confirmed and you agree to the terms of this policy. 

Because custom items are made specifically for each customer, custom order purchases are final and cannot be canceled, returned or refunded due to change of mind, personal preference or dissatisfaction with artistic interpretation after production has begun.

If an item arrives damaged due to shipping or there is severe workmanship defect, please contact me within 48 hours of delivery with clear photos so I can review the issue and determine appropriate resolution.

If I purchase specialty materials, supplies, blanks, decals, or any other items specifically for your custom order, those costs are non-refundable. Should ou choose to cancel your order after those materials have been purchased, you will not be refunded for those expenses, regardless of whether production has begun. 

As a small business, I put significant time, care, and materials into every handmade piece. Thank you for supporting handmade artistry.